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  • What services do you offer?

Medico provides end-to-end solutions for our clients tailored to the needs of the practice. We provide eligibility verification, claims submission, denial management, insurance and patient A/R follow up, statement generation, contract negotiation and credentialing, robust analytics, charge entry and coding assistance, operational and clinical workflow consulting, compliance management (MU, PQRS, Chronic Care Management), transcription services, and more.

  • How do you communicate with practices?
  • How long do you take to respond to client emails?
  • Do you offer credentialing services and/or contract negotiation?
  • What if your Practice Management software doesn’t interface with my EMR?
  • How can you make us more profitable?
  • Who do my patients call when they have a question about their statement?
  • Who will be my point-of- contact at Medico?
  • What are your contract terms?
  • Will you assist us with coding?
  • What is your refund process?
  • Will we have the access to the billing system?
  • What reports do we receive?
  • Will we have someone from Medico onsite for training and “go-live”?
  • How do we send you paper EOB’s and charge slips?
  • Will you help us with the contract negotiation?
  • Do you offer Authorization services?
  • Which practice management software do you use?
  • What are your setup fees?
  • Will there be a statement cost?
  • Will you review our 100% of our charts?
  • Will you handle the denials management?
  • Will you adjust denied claims?
  • What if there is a trend of denials – will someone from your end notify us?
  • Do you track underpayments?
  • How do you handle Worker’s Compensation claims and other claims that require paper documentation?
  • Do you have a preferred collection agency?
  • Do you handle our denied claims?
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